Interpreting Services
Professional Interpretation When Communication Matters Most
When words need to flow naturally between languages in real-time, you need more than just translation—you need expert interpretation. Whether it's a critical medical appointment, a legal consultation, or an insurance investigation, we provide professional interpreting services that ensure nothing gets lost in communication.
Our Interpretation Expertise:
With a Master's degree in Translation and years of experience navigating complex situations in Portuguese, English, and Italian, we offer reliable, confidential interpreting services across various settings.
Consecutive Interpreting
Face-to-Face Communication, Perfectly Conveyed
In consecutive interpreting, the speaker pauses regularly to allow the interpreter to relay what has been said. This method is ideal for:
Medical Appointments:
- GP consultations and specialist visits
- Hospital admissions and discharge meetings
- Mental health assessments
- Diagnostic discussions and treatment planning
- Medical procedure explanations
- Therapy and counselling sessions
Legal & Criminal Cases:
- Police interviews and statements
- Solicitor consultations
- Probation meetings
- Court preparation sessions
- Witness interviews
- Legal advice consultations
Public Services:
- Social services meetings
- Housing authority appointments
- Benefits assessments
- School meetings and parent-teacher conferences
- Local council meetings
Insurance Matters:
- Insurance claim investigations
- Home insurance assessments
- Car accident investigations
- Liability claim interviews
- Property damage evaluations
Why Consecutive Interpreting Works:
✓ Allows for accurate, detailed communication
✓ Natural pauses for note-taking and questions
✓ Clear understanding for all parties
✓ Professional and dignified process
✓ Suitable for sensitive or complex topics
Telephone Interpreting
Remote Support When You Need It
Sometimes an in-person meeting isn't possible or necessary. Our telephone interpreting service connects you with professional interpretation via phone, perfect for:
Emergency Situations:
- Urgent medical advice helplines
- Emergency service communications
- Crisis hotline support
- Urgent insurance claims
Quick Consultations:
- Brief medical follow-ups
- Prescription clarifications
- Appointment scheduling
- Initial legal consultations
- Insurance policy questions
Remote Proceedings:
- Telephone police interviews
- Benefits helpline calls
- Council inquiry calls
- Bank and financial institution calls
Advantages:
✓ Available at short notice
✓ Cost-effective solution
✓ No travel time required
✓ Flexible scheduling
✓ Maintains confidentiality
Video
Interpreting
Face-to-Face Quality, Remote Convenience
Video interpreting combines the benefits of in-person communication with the flexibility of remote services. Using secure video platforms (Zoom, Microsoft Teams, WhatsApp Video, or your preferred platform), we provide:
Medical Video Consultations:
- Telemedicine appointments
- Remote specialist consultations
- Mental health therapy sessions
- Post-operative check-ups
- Chronic condition management reviews
Legal Video Meetings:
- Remote solicitor consultations
- Virtual court preparation
- Immigration interview preparation
- Legal document review sessions
Insurance Video Assessments:
- Virtual property inspections
- Remote claim assessments
- Video call investigations
- Policy review meetings
Public Service Virtual Meetings:
- Social services video appointments
- Virtual school meetings
- Remote benefits assessments
- Online council consultations
Why Choose Video Interpreting:
✓ See facial expressions and body language
✓ Visual aids and documents can be shared
✓ More personal than phone interpretation
✓ Flexible and accessible
✓ Reduced travel costs and time
✓ Safe option for sensitive locations
Specialised Interpreting Areas
01
Criminal Justice System
We understand the gravity and sensitivity of criminal cases. Our interpreting services for criminal matters include:
- Police station interviews
- Solicitor-client meetings
- Probation service appointments
- Court preparation and explanation of proceedings
- Witness statement taking
- Victim support sessions
Confidentiality and impartiality are paramount in all criminal justice interpreting.
02
Medical & Healthcare
Health matters require precise communication. We interpret for:
- Emergency department visits
- Diagnostic appointments
- Treatment explanations and consent procedures
- Mental health assessments
- Maternity and pediatric care
- End-of-life care discussions
- Prescription and medication management
We ensure medical terminology is accurately conveyed and that you fully understand your healthcare options.
03
Insurance Investigations
Insurance matters often involve complex situations and significant financial implications:
- Accident scene investigations
- Property damage assessments
- Personal injury claim interviews
- Liability investigations
- Fraud investigation interviews
- Settlement negotiations
We provide neutral, accurate interpretation to ensure fair processes.
04
Public Services
Accessing public services shouldn't be limited by language barriers:
- Social services assessments and reviews
- Housing applications and disputes
- Benefits claims and appeals
- Education and school-related meetings
- Council services and local authority interactions
- Employment tribunal hearings
We help ensure your voice is heard in public service contexts.
Our Interpreting standards
What You Can Expect:
🔒 Absolute Confidentiality Everything discussed during interpretation remains strictly confidential. We adhere to professional codes of conduct and GDPR regulations.
⚖️ Complete Impartiality We interpret accurately and completely without adding, omitting, or altering the message. We don't take sides or offer opinions.
🎯 Professional Accuracy With specialized knowledge in legal, medical, and technical terminology, we ensure precise interpretation in complex situations.
📋 Cultural Competence We understand cultural nuances and help bridge not just language but cultural differences that affect communication.
⏰ Reliability We arrive on time, prepared, and ready to facilitate your important communications.
🤝 Respectful Approach We treat all parties with dignity and respect, maintaining professionalism in all situations.
Booking Interpreting Services
How It Works:
- Contact Us: Provide details about your interpreting need (type, date, time, location/platform)
- Confirmation: We'll confirm availability and provide a quote
- Preparation: Share any relevant background information
- Service Delivery: Professional interpreting at your appointment
- Follow-up: Available for related sessions or ongoing needs
Advance Notice Recommended:
- Standard appointments: 48-72 hours notice preferred
- Urgent/emergency: Contact us immediately—we'll do our best to accommodate
- Regular appointments: Block booking available for ongoing needs
Pricing: Interpreting services are charged by the hour with minimum booking requirements. Contact us for detailed pricing based on:
- Type of interpreting (consecutive, telephone, video)
- Duration of appointment
- Location (for in-person interpreting)
- Specialisation required
- Notice period
Why Choose Bertoni Translations for Interpreting
Experience That Matters:
- Over a decade serving London's immigrant communities
- Qualified interpreter with Master's degree in Translation
- Extensive experience in medical, legal, and public service settings
- Deep understanding of UK systems and Brazilian/Italian contexts
Languages We Serve:
- English ⟷ Portuguese (Brazilian)
- English ⟷ Italian
- Portuguese ⟷ Italian
Trusted by:
- Legal professionals and solicitors
- Medical practices and hospitals
- Insurance companies
- Local authorities and public services
- Private individuals and families
Important Notes
Professional Boundaries:
As your interpreter, we facilitate communication but do not:
- Provide legal, medical, or professional advice
- Act as your advocate or representative
- Make decisions on your behalf
- Engage in conversations outside the interpreting role
Cancellation Policy:
We understand that appointments can change. Please provide as much notice as possible for cancellations. Late cancellations may incur fees.
Emergency Situations:
For genuine emergencies requiring immediate interpreting support, contact us on WhatsApp for fastest response.